Ten years ago we talked about returns and how they can affect your ability to do inventory management. It is not a surprise that only 20% of distributors keep accurate perpetual inventory on their computer software. A lot of effort can be spent on buying and selling. But let’s discuss again what is really Eating your Margins.

Blocking and Tackling: Managing Returns.

Let’s look at the typical “day” of a food distributor.

  •  5:00 a.m.  Rush to get all of last night’s orders in the system and pick tickets printed so orders can be picked.
  •  7:00 a.m.  Trucks finally filled and on the road.
  •  8:00 a.m.  Inventory put away from disorder caused by getting trucks out.
  • 10:00 a.m.  Receiving done by warehouse and inventory put-aways.
  •  1:00 p.m. +  Trucks start returning.

This is the time when the inventory can get skewed. Most trucks returning have a hodgepodge of product in the back including expired products, broken cases, undeliverable items, and items not accepted for delivery by client. One of the ways to decrease the disruption in your warehouse is to not allow your driver to pick up without a Pick Up Ticket.  Using your information system to take care of generating the pick up ticket and processing the return will ensure accuracy on all levels. Plus it will give you the power to plan and consolidate freight for return products, which is a key way to reduce fuel and labor expenses. Sample Pick Up Ticket below:

Because most distributors don’t have the time or staff to generate pick up tickets the other alternative is to use return reason codes that will let you know from reporting which return reasons are hurting you margins.



Issue 617 - More the Same than Different, The North American Seafood Show

Food Connex joined our new sister company Seasoft in their booth at The North American Seafood Show from March 11th to the 13th.  Food Connex was founded in the protein business, and we have several seafood companies as customers, but this was my first show exclusively for the seafood industry.  Today we will discuss some of the parrallels and differences between the land and marine based protein markets.

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